Turnkey Telecom Services for Business: Internet, Telephony and VPN from One Provider

Internet from one provider, telephony from a second, the VPN set up by a contractor who stopped answering calls long ago. When something goes down, you call all three, and each confidently points at the next. Connectivity seems to be there, but no one is responsible for it — and the downtime stretches into hours while the search for the culprit goes on.

For a business this is not an abstract inconvenience. Telephony is down — orders do not come through. The VPN is down — the office is cut off from the accounting system. And all that time you are not fixing the outage, you are figuring out whose it is.

Turnkey Telecom Services for Business: Why a Single Provider

Splitting connectivity across different contractors saves on paper and costs dearly in practice. Different contracts, different SLA terms, different support numbers — and a gray zone of responsibility precisely where the services connect to each other. And they connect constantly: telephony runs over the same channel as the internet, the VPN depends on both.

A single provider removes this zone:

• — one contract and one invoice instead of three different ones;
• — one SLA for the entire service stack, rather than separate promises for each in isolation;
• — one entry point to support when something does not work;
• — one engineer sees the whole scheme and does not waste time coordinating with someone else’s contractors.

Hidden losses add to the direct ones. Someone in the company spends working time playing dispatcher between providers, three contracts require three reconciliations and three sets of documents in accounting, and when relocating or opening a new site, this whole structure has to be reassembled from scratch with each contractor separately. The savings on the difference in rates were long ago eaten up by these overheads.

What to Look at When Choosing an Operator

The main criterion for a business is licenses. Only an operator with Roskomnadzor (the Russian communications regulator) licenses is entitled to provide communications services — working with an intermediary without them is a risk to quality, to legality and to continuity, because an unlicensed arrangement can be shut down at any moment.

Next it is worth checking:

• — whether the SLA is fixed in the contract with specific availability figures rather than promised verbally;
• — whether the provider covers the whole set you need: internet access, telephony, VPN between offices;
• — who exactly is responsible for how the services connect to each other;
• — how quickly a new office or site is connected during expansion.

What Atlas Telecom Provides

Atlas Telecom is turnkey telecom from a licensed operator, not the resale of someone else’s channels.

What is included:

• — operator licenses from Roskomnadzor — services are provided legally and reliably;
• — internet, telephony and VPN within a single perimeter and under one contract;
• — an SLA on the service level fixed in the contract;
• — a single provider responsible for everything at once, not for its own separate piece.

You get connectivity as a whole service, not a set of scattered connections you have to glue together yourself, diagnose yourself and fix yourself at the moment of an outage.

A single perimeter also simplifies growth. When you open a new site or branch, internet, telephony and VPN are rolled out to it under the existing contract, rather than through a new round of negotiations with three contractors. Scaling stops being a months-long project and becomes a request to an operator who already knows your setup.

Checklist: Is It Time to Bring Connectivity Under One Operator

• — How many different contractors are currently responsible for your connectivity?
• — Do your providers have Roskomnadzor licenses for communications services?
• — Is the SLA written into the contract with specific figures, rather than verbally?
• — Who is responsible when the internet and telephony go down at the same time?
• — How much time on average is spent finding the culprit during an outage?

If every outage turns you into a dispatcher between contractors, bring telecom into one pair of hands. Atlas Telecom provides turnkey internet, telephony and VPN from a licensed operator with a single SLA and one support line: Connect turnkey telecom →